Last updated: January 2025
The Eye Massager Company is committed to getting your order to you quickly, safely, and reliably. This page covers everything you need to know about our shipping and returns process.
We deliver worldwide. We operate dedicated country-specific stores for the following regions:
For countries not listed above, international delivery is available. Please contact our team at theteam@customersupport.care to arrange delivery to your specific location.
Delivery times are estimates and may vary depending on your location, local postal service performance, and any unforeseen logistics delays. Estimated delivery windows by region:
Please note that business days exclude weekends and public holidays. Delivery times begin from the date of dispatch, not the date of order placement.
Shipping costs vary by destination and are calculated at checkout on your local country store. We regularly offer free shipping promotions — please check your country store for current offers.
Once your order has been dispatched, you will receive an email containing your tracking number and a link to track your shipment. Please allow up to 24–48 hours after receiving your dispatch confirmation for tracking information to become active in the carrier's system.
If you experience any issues with tracking or believe your order has been lost in transit, please contact us at theteam@customersupport.care and we will investigate on your behalf.
Orders processed through our country-specific stores are typically fulfilled within or close to those regions, which may reduce exposure to import duties. For international orders shipped across borders, import duties, taxes, and customs clearance fees may apply depending on the destination country's regulations and de minimis thresholds.
Any customs or import charges that apply are the responsibility of the recipient. We recommend checking your country's import threshold before placing an international order. We are unable to predict or control customs delays.
We want you to be completely satisfied with your purchase. If you are not happy with your eye massager for any reason, we offer a straightforward returns process subject to the following conditions:
To initiate a return, please contact us at theteam@customersupport.care with your order number and reason for return. We will provide full instructions.
If your product arrives damaged or develops a fault within the warranty period, please contact us immediately at theteam@customersupport.care with a description of the issue and, where possible, photographic evidence. We will arrange a replacement or refund at no cost to you and will not require you to return the faulty item at your own expense.
Approved refunds will be processed to your original payment method within 5–10 business days of us receiving and inspecting the returned item. Processing times may vary depending on your bank or payment provider.
For hygiene and safety reasons, we are unable to accept returns on:
For all shipping and returns enquiries, please contact our customer care team:
Email: theteam@customersupport.care
Phone: +66 098 391 3877
The Eye Massager Company, a division of Caruso Consulting Co Ltd
Suite 11, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi, 76000, Thailand